Terms of Use

This page sets out the terms and conditions that govern your use of Queenplay. It explains the relationship between us and our users, the rules for registering and operating an account, and how promotions, payments and disputes are handled. By using the site you agree to follow these rules and any updates we publish from time to time.

Account responsibilities

Account holders are responsible for maintaining the security and accuracy of their login details and personal information. Only one account is permitted per person and you must not share access credentials. You must notify us promptly if you suspect unauthorised access or notice errors in your account. We may suspend or close accounts for suspected fraud, chargebacks, multiple accounts, or breach of these terms.

Eligibility requirements

To open and use an account you must meet the minimum legal age for gambling in your jurisdiction - at least 18 years old in most parts of Canada - and be permitted to gamble under local law. You must provide true and complete registration information and complete any verification checks we reasonably require. Accounts opened from restricted jurisdictions will be closed and funds returned in line with these terms.

Acceptable platform use

You agree to use the platform lawfully and not to exploit games, abuse bonuses, or manipulate site features. Prohibited activity includes collusion, use of bots or automated tools, attempting to reverse-engineer games, and any behaviour intended to circumvent limits or verification procedures. We reserve the right to withhold winnings and close accounts where we reasonably suspect abuse or cheating.

General bonus and promotion rules

Promotions, welcome bonuses and free spins are subject to specific promotional terms in addition to these general terms. Bonus offers typically carry wagering requirements and game restrictions; wagering multipliers are displayed with each promotion. Only one bonus may be active at a time where stated. We may refuse, cancel or reclaim bonuses in cases of suspected bonus abuse, irregular play patterns, or false information.

Deposits and withdrawals

We support a range of payment methods suitable for Canadian players, including Interac, Visa, MuchBetter and e-wallets such as ecoPayz. Minimum deposit and withdrawal amounts are displayed in your cashier. Deposits are usually credited instantly; withdrawals are subject to verification and may be processed to cards, bank transfer or e-wallets - timing depends on the chosen method and banking partners. We will perform identity and source-of-funds checks before releasing withdrawals and may place temporary holds while these checks are completed.

Dispute resolution

If you have a complaint about your account, a game result or a payment, contact our support team via the site and provide relevant details. We aim to resolve queries promptly and will escalate unresolved matters to the appropriate internal team for review. If we cannot resolve a dispute internally, we will outline available options for external review where applicable.

Updates to terms and conditions

We may modify these terms from time to time. Material changes will be published on the site and, where appropriate, communicated to account holders. Continued use of the site after publication of changes constitutes acceptance of the updated terms. If you disagree with any changes you should stop using the service and close your account in accordance with the account closure procedures.