Responsible Gambling at Queenplay Casino

We are committed to helping players enjoy safe, controlled play at Queenplay. Player safety guides our approach to account controls, limits, and support. This page explains the tools and steps available to help you stay in control of your gambling activity and where to go for extra help if you need it.

Player protection principles

We put player protection first by offering clear account controls, verification processes, and options to restrict access. Our approach is practical and non-judgemental: we want players to set boundaries that suit their personal and financial situation.

Activity-control tools

We provide a set of tools in your account that make it easy to manage how you play. These controls can be changed from your account settings but some reductions may include a cooling-off period.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately and can be reduced at any time. Increasing limits may require a waiting period for your protection.

Loss limits

Loss limits help you cap net losses over a given period. If you reach a recorded loss limit, further play will be blocked until the limit resets or is adjusted according to our procedures.

Time limits and session reminders

Session reminders and time limits are available to help you monitor the length of play. You can choose to receive a pop-up reminder after a set interval or enforce maximum session times to prevent prolonged play.

Account breaks

Short time-outs allow you to pause activity for a defined period while keeping your account active. Time-outs are useful for a temporary break without committing to longer measures.

Self-exclusion

If you need a longer break, self-exclusion lets you block access to your account for weeks, months or indefinitely. During self-exclusion we will prevent logins, block deposits, and stop marketing contact. If you request to return after a self-exclusion period, reactivation follows a defined process to ensure it is the right step for you.

Signs of problematic behaviour

Be mindful of warning signs such as spending more than intended, chasing losses, borrowing to play, hiding activity from others, or neglecting work and relationships. Noticing one or more of these signs is a prompt to use account controls or seek support.

Tips for maintaining control

• Set realistic deposit and time limits before you start playing.
• Use session reminders and take regular breaks.
• Only play with money you can afford to lose and avoid chasing losses.
• Keep cards and payment details out of easy reach if self-control is a concern.
• Talk to someone you trust if gambling is affecting your daily life.

Professional help and support organisations

If you need extra support, speak to a healthcare professional or contact specialised organisations for confidential advice. International services such as Gambling Therapy and GamCare offer online support, and provincial problem-gambling helplines in Canada provide local guidance. You can also ask our support team for information on how to access local services.