Privacy and Data Policy
This Privacy Policy explains how Queenplay collects, uses, stores and protects personal information when you create an account, play at our online casino or use our services in Canada. We value your privacy and aim to be clear about what data we hold, why we hold it and how you can manage your information.
Types of data we collect
We collect information that helps us operate your account, process payments and provide a safe gaming environment. Data types include personal details, technical data and transactional records.
Personal data
Personal data includes information you provide during registration and account management, such as your full name, date of birth, contact details, address and identity documents for verification. We also collect payment details when you make deposits or withdrawals, subject to applicable verification and anti-money-laundering checks.
Technical data
Technical data covers device and connection information such as IP address, browser type, operating system, device identifiers and location data where this is necessary to provide services. We also log activity on the site, like games played, session times and settings to improve performance and detect fraud.
Transactional data
Transactional data includes your deposit and withdrawal history, bet and payout records, bonus and wagering activity, and any disputes or chargebacks. This information is necessary to administer your account and meet legal obligations.
How we use your information
We use data to operate your account, process payments, verify identity, prevent fraud, and comply with legal and regulatory requirements. We also use aggregated, non-identifying data to analyse trends, improve the site and deliver relevant service notices. Where we use data for marketing or personalised offers, we will obtain your consent and provide clear opt-out options.
Data protection practices
We protect personal information using industry-standard technical and organisational measures, including secure servers, encryption in transit, access controls and regular security reviews. Access to your data is limited to staff and service providers who need it to perform their duties. We retain information only as long as necessary for the purposes described and to meet legal retention requirements.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, maintain sessions and measure site performance. Third-party analytics and advertising partners may also place cookies. You can manage cookie preferences through your browser or our cookie settings, though disabling cookies may affect site functionality.
User rights
Where applicable, you have rights to access, correct or request deletion of your personal information. You can also request restrictions on processing or object to certain uses of your data. Requests will be handled in accordance with applicable law and subject to necessary identity verification and legal exceptions.
Access, correction and deletion
To access, correct or delete your information, contact our privacy team at [email protected]. We will respond to requests and provide guidance on any additional steps needed to complete them, such as submitting identification for verification.
Information sharing and third parties
We may share information with payment processors, verification and identity services, fraud prevention vendors, and legal or regulatory bodies where required. All third parties that process data on our behalf are contractually bound to protect it and use it only for agreed purposes.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be communicated on the site or by email where appropriate. Continued use of our services after changes indicates acceptance of the updated policy.