Response Time
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Reach out anytime via live chat, email or phone and we’ll assist with logins, verification, deposits, withdrawals and other account enquiries. We aim for quick, clear responses and can guide you through document uploads, bonus activation or any site problems. Use the convenient communication channels below to get help when you need it.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat: minutes; email: typically within 24 hours; English) |
| General Enquiries | [email protected] (site info, promotions and account questions) |
| Affiliate Enquiries | [email protected] (partnerships, applications; reply within 48 hours) |
| Phone | +1 416 583 9247 (English support; chat also available) |
| Working Hours | Mon-Fri, 09:00-21:00 ET; Sat-Sun, 10:00-18:00 ET |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or documents. When emailing, please use a clear subject line and include up-to-date contact details, your account ID and any relevant attachments so we can process your request without delay. This helps speed up verification and avoids unnecessary back-and-forth.
Submit your enquiry
Response Time
Our support team aims to respond quickly. Most inquiries receive a first reply within one business day. Simple account or payment questions are often resolved in that timeframe; more complex cases, such as security checks or detailed investigations, can take longer depending on the issue. We'll keep you informed of progress and provide estimated timelines when a case requires extra time.
Feedback
We’re always happy to hear from Canadian players. Please share any feedback, suggestions or ideas to improve the site. We review every message carefully and use comments to refine features, fix issues and improve the user experience. Your input helps shape updates, promotions and site usability, so don’t hesitate to get in touch and tell us what would make your time here better.